This Privacy Policy regulates the processing of personal data of users and customers (hereinafter "Users" and "Customers") collected, within the scope of the use of the Quinta da Bordaleira website (hereinafter "Website"), by Vinocult, Lda. and reflects its concerns regarding the privacy and processing of Users and Customers' personal data.

The provision of personal data in the context of browsing the Site implies knowledge and express acceptance of the conditions contained in the Privacy Policy and Cookies Policy.

 

Use of the Site

Users may browse the Site anonymously, without providing any personal information. The visit to the Site, by itself, does not imply the automatic registration of any personal data that identifies the User.

However, the use of certain contents, functionalities or services may imply that Users provide personal data, especially in the process of ordering and paying for products in the Online Store.

Thus, Vinocult, Lda. may (i) collect information on the behavior of Users and Customers on the Site, which is not of a personal nature, to improve the navigability of the Site (in accordance with the Cookies Policy) and (ii) request the provision of personal data of Users so that they can use certain contents, functionalities or services of the Site (under the terms of this document).

 

Collection and Processing of Personal Data

In order to access and use certain features of the Site, namely ordering products online, the User must previously register, by creating a personal account, which implies providing some personal data.

Non-registered Users will be able to browse the Site freely and view the products available for ordering, as well as other content made available by Vinocult, Lda..

Vinocult Ltd. is the entity responsible for processing the personal data of Users, and processes this data, and may, in certain cases, resort to subcontracted entities for the provision of services and technical support, which may have access and process data for this purpose, under the terms of the contracts entered into between Vinocult, Lda. and these entities.

The personal data collected will be processed and stored by computer by Vinocult, Lda., or by external entities subcontracted by it, for the purpose of providing services, and are intended to manage the registration of Users and Customers on the Site and the use of functionalities of the Online Store, namely, the processing of orders from Customers and the delivery of products requested by them.

The data will also be processed for the purposes of communication with Users and Customers, namely to respond to requests for information and clarification, complaints and requests for reimbursement, as well as comments and/or suggestions that they address to Vinocult, Lda..

In this context, the following personal data may be collected: name and surname, tax identification number, address, postal code, location, telephone contact and e-mail. Additionally, Vinocult, Lda. will have access to the Customers' purchase history and will be able, if necessary to confirm the payment of the order or resolve any resulting issues, access data relating to financial transactions provided by the entities that manage the means of payment.

Vinocult Ltd. may also process, with the consent of the User, the personal data concerning him for the purposes of direct marketing and dissemination of its products and services, through any communication channel, namely through email messages, SMS, MMS or other forms auto call.

In this context, the following personal data may be collected: first name and surname, tax identification number, address, postal code, location, telephone contact and e-mail and Customer purchase history.

Users and Customers may subscribe to the Quinta da Bordaleira newsletter, subject to their consent, in which case they will be asked for their e-mail address.

Personal data collected through the Site will be treated under the terms described herein, as well as for the purposes of fulfilling Vinocult, Lda.'s legal obligations.

Vinocult Ltd. assumes that the data collected was entered by the respective holder and/or that its insertion was authorized by the same, being true, current and accurate, especially regarding the legal age for the purchase and consumption of alcoholic beverages.

 

Communication of Personal Data

Vinocult Ltd. resorts to other entities to provide certain services. Eventually, this provision of services may imply access, by these entities, to the personal data of their Users and Customers.

Thus, any subcontracting entity of Vinocult, Lda. will treat the personal data of our Users and Customers, in the name and on behalf of Vinocult, Lda., in the strict obligation to follow our instructions. Vinocult Ltd. ensures that such subcontracting entities offer sufficient guarantees for the execution of appropriate technical and organizational measures so that the processing meets the requirements of the applicable law and ensures the security and protection of the rights of data subjects, under the terms of the subcontracting agreement entered into with the said subcontracting entities.

In certain situations, the personal data of Users and Customers may also be transmitted to third parties, when such data communications are necessary or appropriate (i) in light of the applicable law, (ii) in compliance with legal obligations/court orders, ( iii) by determination of the National Data Protection Commission or another competent control authority, or (iv) to respond to requests from public or governmental authorities.

In any of the situations mentioned above, Vinocult, Lda. undertakes to take all reasonable measures to ensure the effective protection of the personal data it processes.

 

Conservation of Personal Data

Your personal data necessary for the purposes of processing your orders and purchases will be kept for the period in which your relationship as a User or Customer is in force or as long as you keep your online account active, and may be kept for a longer period, established by law (for example , 10 years in the case of billing and accounting documents) or for the defense of rights/interests in legal proceedings.

The data processed for the purpose of sending direct marketing communications will be kept as long as you are interested in receiving said communications or do not withdraw your consent.

 

User and Customer Rights

Under the terms provided for by law, the User is guaranteed, at all times, the right to access personal data concerning him, as well as the rectification, deletion and portability of data, and/or limitation and opposition to its treatment, directly through the reserved area on the Site or upon written request addressed to Vinocult, Lda., Rua Albertino Fontes – Outeiro, Pereiro, Tourais e Lages, 7040-121, Seia, Guarda or through masterdata@quintadabordaleira.com.

Under the terms of the law, the User is also guaranteed the right, through the aforementioned means, to withdraw their consent for the processing of data whose consent constitutes the basis for the legitimacy of the respective treatment. For this purpose, he has the right to withdraw his consent at any time, which does not, however, invalidate the treatment carried out up to that date based on the previously given consent.

The User may also, at any time, request the deletion of his account on the Online Store.

Without prejudice to any other administrative or judicial remedy, the data subject is entitled to file a complaint with the CNPD or another competent supervisory authority under the terms of the law, if he considers that his data are not being legitimately processed. by Vinocult, Lda. pursuant to applicable law and this Policy.

 

Security measures

Vinocult Ltd. makes its best efforts to protect Users' personal data against unauthorized access via the Internet. For this purpose, it maintains in operation all the technical means at its disposal to avoid the loss, misuse, alteration, unauthorized access, disclosure, destruction or undue appropriation of the personal data provided or transmitted, committing itself to respect the legislation regarding the protection of Users' personal data and to treat this data only for the purposes for which it was collected, as well as to ensure that this data is treated with adequate levels of security and confidentiality.

It is, however, the User's responsibility to guarantee and ensure that the computer they are using is adequately protected against harmful software, computer viruses and worms. Additionally, you should be aware that, without the adoption of adequate security measures (for example, the safe configuration of the navigation program, updated antivirus software, security barrier software), the risk of personal data and passwords being accessed by third parties , without authorization to do so, is aggravated.

However, it should be noted that whenever data collection is carried out on open networks, such as the Internet, your data may circulate without security conditions, with the risk of being seen and used by unauthorized third parties.

 

Third Party Pages

Through the Site, Vinocult, Lda. provides links to third-party websites, which are subject to separate Privacy Policies. The User should bear in mind that the Privacy Policy of the Quinta da Bordaleira Website does not apply to such websites and it is not responsible for the collection of User information by said third parties through the respective websites, with the exception of data collection carried out by subcontractors of Vinocult, Lda. However, if such subcontractors subsequently process the personal data of Users for the purpose of pursuing their own interests and purposes, going beyond the mandate conferred by Vinocult, Lda., such entities will act as Responsible for the Processing of this data.

 

Contacts

The User may contact Vinocult, Lda. to obtain more information about the processing of your personal data, as well as any questions related to the exercise of the rights attributed to you by the applicable legislation and, in particular, those referred to in this Policy, through the following contacts.

Phone: +351 910 901 556

E-mail: masterdata@quintadabordaleira.com

 

Changes to the Privacy Policy of Vinocult, Lda.

Vinocult Ltd. may change the Site's Privacy Policy at any time. These changes will be duly publicized to the User through the pages of the Site and, if they imply a substantial change in the way in which the respective data is treated, Vinocult, Lda. will notify the User of such changes, through the contact details provided by the User.